1eaw Privacy Policy – How We Protect Your Personal Data

1. Introduction

This Privacy Policy explains how 1eaw collects, stores, uses and protects the personal information you provide when you register for an account, make a deposit or withdrawal, play games, or otherwise interact with the platform. By using 1eaw, you agree to the data practices described in this document.

We take your privacy seriously. This policy is written in plain language so you know exactly what happens to your data. If you have questions about anything here, our support team is available around the clock via live chat or email.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which form part of your agreement with 1eaw.

2. What We Collect

We collect personal information in two ways — information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Registration details: Full name, date of birth, email address, mobile number and preferred currency (PKR).
• Identity verification documents: CNIC copy, passport or other government-issued ID submitted during KYC verification.
• Payment information: JazzCash number, Easypaisa number, Raast ID, bank account details or card details used for deposits and withdrawals.
• Communications: Messages, emails or chat transcripts you send to our support team.
• Responsible gaming preferences: Deposit limits, session limits and self-exclusion settings you configure in your account.

Information collected automatically:

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration and navigation patterns within the platform.
• Transaction logs: Deposit and withdrawal records, bonus activations, game history and account balance changes.
• Cookie data: Session tokens, preference settings and platform performance data collected via cookies and similar technologies.

3. How We Use Your Data

1eaw uses the data we collect for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity and processing login requests.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and cards.
• Platform security: Detecting and preventing fraud, money laundering, multi-accounting and other prohibited activities described in our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes and investigating account issues.
• Responsible gaming: Enforcing deposit limits, session reminders and self-exclusion settings you have configured, and monitoring for signs of problem gaming where relevant.
• Platform improvement: Analysing usage patterns to improve game performance, page load speeds and overall user experience.
• Legal compliance: Meeting record-keeping and reporting obligations required under applicable laws and regulations.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates — only where you have opted in to receive these.

We will not use your data for any purpose that is incompatible with the purposes listed above. If we need to use your data for a new purpose not listed here, we will update this policy and notify you.

4. Legal Basis for Processing

1eaw processes your personal data on one or more of the following legal grounds:

Where we rely on your consent as the legal basis — such as for marketing — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

1eaw does not sell, rent or trade your personal data. We may share your data with third parties only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the transaction data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: KYC and document verification services that confirm your identity and age as part of the account verification process.
• Fraud prevention services: Third-party platforms that help us identify suspicious activity, multi-accounting or prohibited payment behaviour.
• IT and hosting providers: Cloud infrastructure and server providers who store platform data on our behalf under strict data processing agreements.
• Legal and regulatory bodies: Where we are required by law to disclose information to relevant authorities, we will comply with that obligation.

All third parties who receive your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared. They are not permitted to use your data for their own marketing or to share it further without our authorisation.

6. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods depend on the type of data and the reason it was collected:

• Account and identity data: Retained for the duration of your account and for a minimum period after closure to meet legal record-keeping obligations.
• Transaction records: Deposit, withdrawal and betting records are retained for the period required under applicable financial record-keeping rules.
• Support communications: Chat logs and email correspondence are retained for a reasonable period to resolve disputes and improve service quality.
• Marketing data: Retained only while you remain opted in. Removed promptly upon opt-out or account closure.
• Cookie and usage data: Session cookies expire when you close your browser. Analytics data is retained in aggregated, anonymised form.

Once retention periods expire, data is securely deleted or anonymised so it can no longer be linked to your identity.

7. Data Security

1eaw applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

• Encryption in transit: All data transmitted between your device and 1eaw servers is protected using TLS encryption.
• Encryption at rest: Sensitive data stored on our servers — including identity documents and financial records — is encrypted at rest.
• Access controls: Only authorised 1eaw staff with a legitimate need have access to personal data. Access is logged and reviewed regularly.
• Secure password handling: Passwords are stored using strong cryptographic hashing. 1eaw staff cannot view your password in plain text.
• Ongoing monitoring: Our security team monitors the platform continuously for anomalies, attempted breaches and suspicious access patterns.

While we take every reasonable precaution, no digital platform can guarantee absolute security. If you suspect your account has been accessed without your authorisation, contact our support team immediately so we can secure it.

8. Cookies and Tracking Technologies

1eaw uses cookies and similar technologies to keep the platform running smoothly. A cookie is a small text file stored on your device by your browser. We use the following types of cookies:

• Essential cookies: Required for core platform functions such as keeping you logged in during a session, remembering your language preference and maintaining your shopping cart equivalent in the deposit flow. These cannot be disabled without breaking core functionality.
• Performance cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where errors occur and how quickly pages load. This data helps us improve the platform.
• Functional cookies: Remember preferences you have set such as display settings, game filters and notification preferences.

1eaw does not use third-party advertising cookies or cross-site tracking technologies. Your browsing activity on other websites is not monitored or collected by 1eaw.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use certain platform features.

9. Your Privacy Rights

As a 1eaw player, you have the following rights over the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or email.

• Right of access: You can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you can request that we correct it.
• Right to erasure: You can request deletion of your personal data. We will honour this request where we are not legally required to retain the data.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a dispute or review is in progress.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as for marketing emails — you can withdraw consent at any time.
• Right to object: You can object to data processing carried out on the basis of our legitimate interests. We will consider your objection and respond.

10. Minors and Under-18 Protection

1eaw is strictly an adults-only platform. You must be at least 18 years of age to register and use 1eaw. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that an account belongs to a minor, that account will be immediately suspended, any balance will be reviewed in line with our Terms and Conditions, and all associated data will be deleted or anonymised.

If you are a parent or guardian and believe a minor has created an account on 1eaw using your details or their own, please contact our support team immediately. We will investigate and act promptly.

We also strongly recommend that adults who share devices with children make use of parental control software and ensure 1eaw account credentials are kept private and inaccessible to minors.

11. Marketing Communications

1eaw may send you promotional emails, SMS messages or in-app notifications about bonuses, new games, Cricket and PSL betting promotions, and other platform updates — but only if you have opted in to receive them during registration or through your account settings.

We do not send unsolicited marketing messages. You can opt out of all marketing communications at any time by:

• Updating your notification preferences in the account settings section of the platform or app.
• Clicking the unsubscribe link included in any marketing email we send.
• Contacting our support team directly and requesting removal from all marketing lists.

Opting out of marketing will not affect your ability to receive important account notifications such as transaction confirmations, withdrawal updates, security alerts or messages from our support team.

12. Updates to This Privacy Policy

1eaw may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws or our data practices. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

We encourage you to review this policy periodically. Continued use of 1eaw after an updated policy has been posted constitutes your acceptance of the revised terms. If you do not agree with a material change, you should stop using the platform and contact support to request account closure.

13. Contact Us

If you have any questions, concerns or requests relating to your personal data or this Privacy Policy, please get in touch with the 1eaw team. We are available 24/7 via live chat on the website and in the app, and by email.

You can reach us at: [email protected]

For responsible gaming related queries — including setting deposit limits, activating a cooling-off period or requesting self-exclusion — visit our Responsible Gaming page.